information & help

FREQUENTLY ASKED QUESTIONS

Create a personalized account on Fifty One East’s website or sign in to your existing account.

Choose a category or brand name from our detailed navigation menu or use the Search feature to explore other options.

After you find what you were looking for, select your preferred size and color and then proceed by adding the item into your bag.

Once you have added all your preferred items into your bag, proceed to the “Checkout”.

The next step would be to add your address if it wasn’t registered yet. You can then choose your preferred delivery option and complete the payment.

You will then receive a confirmation email with the order number.

Now you can sit and relax and your order will be delivered to your doorsteps

We thrive to deliver your order in Qatar the soonest and within 24 to 48 hours.

Our Customer Service team will contact you and share the exact delivery date and time.

Delivery is free of charge.

We deliver within Doha and vicinity.

Please check the Delivery Service policy for more information.

We only accept Qatari Riyals.

We accept Debit/Credit Cards. The cash on delivery (COD) option is also available.

You will receive a confirmation order on your registered email including the order number, delivery date and the contact information.

You could receive a call from our Customer Service team to verify or modify your order in some cases.

Yes, during the checkout process you can request the free gift wrapping service by checking the respective box.

It is possible to cancel your order any time before it gets delivered. Simply contact our Customer Service team on +974 44361111.

The bank has made a hold on your credit card for the value of your order. The total amount will be released within 24 hours in case the cancellation was done on the same day.

For orders cancelled after 24 hours, the release/refund will be done as per your bank’s policy.

If you are not satisfied with your online purchase through 51east.com for any reason, you can always opt for an exchange or refund within 15 days; provided that:

  • The product is unused and returned in its original condition. Unwrapped items will not be accepted.
  • The original receipt is presented as well so we can track your purchase.

Items used or altered cannot be exchanged or returned, unless they are defective.

For health reasons, cosmetics products or underwear garments cannot be exchanged or returned.

Electronic items need to be checked and verified by the product specialist before any exchange or return and if needed, the item will be sent to our Electronics Service Centre for inspection.

Books, batteries, video games, music CDs, coloring books and costumes are excluded from the Exchange & Refund policy.

To exchange and/or refund, please reach out to our Customer Service team on +974 44361111 or visit our store at Lagoona Mall.

Any condition stated in the Exchange & Refund policy is no longer valid in case of violation of the provisions of Article (5) of the law (8) of 2008 regarding consumer protection in the State of Qatar.

Please check our Exchange & Refund policy for more information.

While we take excellent care to pack your order as carefully as possible, on an extremely rare occasion, the wrong item might be delivered to you by mistake. If you have received the wrong item in your order, please contact our Customer Service team on +974 44361111 to resolve the issue.