information & help


You can pay using any of the following:

  • Visa
  • MasterCard
  • American Express

All payments are processed through Qatar National Bank’s payment gateway.

In case of refund, the amount will be credited back to the same card according to your bank’s procedure.


Frequently Asked Questions (FAQs)
Payment & Checkout
Q: How do I checkout?

A: Once you have finished adding items to your shopping cart and are ready to complete your transaction, select the “Checkout” button in the cart. Follow the steps by entering the requested delivery and payment details until you receive the confirmation and the e-mail summary of your order.

Are there any hidden charges when I make a purchase online?

A: There are no hidden charges when you make a purchase on The price you see on the product page is exactly what you will pay. Delivery charges may vary depending on the type and price of the item purchased and the delivery location. For more information, please check our Delivery Service policy.

Q: What credit card/debit cards do you accept for payment?

A: We accept the following payment methods: credit cards (Visa, MasterCard, and American Express), debit cards. We also accept payments as cash on delivery for most of our items.


Credit cards:

To pay using your credit card at checkout, you will need your card number, expiry date and three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D secure password.


Debit cards:

To pay using your debit card at checkout, you will need your card number, expiry date and three-digit CVV number. You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

Q: How do I get a receipt?

A: You will receive by email the order confirmation that summarizes your order and the payment details. When your purchase is delivered, you will be given a detailed delivery note of your received order by the driver.

Q: When does the refund happen in case of a failed or unsuccessful transaction?

A: For any failed or unsuccessful transaction, there is no refund process to go through. The amount will automatically be reversed into your bank account within the next working day.